Warranty Policy

1. What Is Covered

2. Specialised Product Warranties

• Electrical installations (converted units): 12-month warranty on all wiring, DB boards, sockets and light fittings. Excludes damage from power surges or Customer modifications.
• Plumbing installations (welfare & canteen units): 6-month warranty on pipework, fixtures and fittings. Excludes blockages caused by misuse.
• Air conditioning units: Manufacturer's warranty applies (typically 12 months on parts, 1 year on labour). Aircon warranty requires annual service to remain valid.
• Roller doors and personnel doors: 12-month warranty on mechanisms. Door seals: 90 days.
• Flat-pack and expandable units: 12-month structural warranty from date of installation, subject to correct assembly by Orbix or Orbix-approved installers.
• Solar installations: Panels carry a 5-year output warranty; inverters 2-year manufacturer warranty; battery systems 2-year warranty.
• Paint and surface coatings: 90 days against peeling or delamination on new units. Used containers: exterior paint is not warranted.

3. How to Make a Warranty Claim

1. Contact us within the warranty period. Email sales@orbixcontainers.com or WhatsApp +27 710 960 446 with your order reference number.
2. Provide photographic evidence. Clear photographs or a short video showing the defect. Include the container's CSC plate or serial number in at least one image.
3. Submit a written description of when the defect was first noticed and whether it was present at delivery or developed during the warranty period.
4. Orbix assessment. We will review your claim within 5 business days. We may request an on-site inspection by our technical team at no charge to you if the claim appears valid.
5. Resolution. Valid warranty claims are remedied by repair, replacement of the affected component, or (where repair/replacement is not practical) a pro-rated refund. Orbix's decision on the appropriate remedy is final.

Warranty claims must be submitted in writing. Claims reported verbally without follow-up written confirmation will not be accepted.

4. Customer Maintenance Obligations

To keep your warranty valid, the following basic maintenance is expected:

• Site the container on a level, drained foundation (concrete, compacted aggregate or steel pads). Units placed on soft ground or in standing water void the structural warranty.
• Keep door hinges and locking mechanisms lightly lubricated (every 3–6 months).
• Inspect and clear roof drainage channels twice per year.
• Do not stack loads in excess of the container's rated capacity (refer to the data plate).
• Do not weld, cut or structurally modify the container without Orbix's written approval.
• Report any visible damage, roof leaks or door seal failure promptly — failure to report within 14 days of discovery may void the claim.

5. Warranty Remedies & Limitations

Orbix's warranty obligations are limited to:

• Repair: At Orbix's cost, either on-site or at our depot (container transport costs are shared on a case-by-case basis for used units beyond 200km).
• Replacement component: Where repair is not economical, replacement of the specific defective part.
• Pro-rated credit: Where neither repair nor replacement is practical, a credit note or refund calculated pro-rata against the remaining warranty period.

The warranty does not entitle the Customer to full replacement of the unit unless the defect renders it completely unusable and Orbix confirms it cannot be repaired economically.

Warranty remedies are the Customer's exclusive remedy for product defects. Orbix's total liability under warranty is capped at the original purchase price of the unit.

6. Warranty Transferability

Warranties are transferable to a new owner if the container is sold within the warranty period, provided:

• Orbix is notified in writing of the ownership transfer within 14 days.
• The new owner accepts these warranty terms in full.
• The transfer of ownership does not reset the warranty period — it continues from the original delivery date.